Fast Response about Non Accessible Hospital Bathroom

I finally found the slip of paper that had the Maintenance Dept. of the Hospital phone numbers on it. Just a quick update on what that's all about. When I went to get all the blood work done at the hospital a couple of weeks ago, I used the restroom off the lab waiting room. Luckily, I was using the walker then, as there was not a bar at the toilet. I complained to the lab people, and they gave me the phone numbers to call.

So I called today, and was called back promptly. The lady sounded a little defensive and agitated to me, but she was polite, as far as what she said. According to her, the bathroom I used was not a public restroom. I explained to her that it was directly off the waiting area, and that anyone would assume it was a public restroom. She assured me that it was not, and that she would have it marked accordingly. I asked her who I could talk to to get the assistance bar added, and she directed me to the hospital Administrator, giving me the phone number.

I called, told my story again, and was told they would contact their Facilities person. I again received a callback promptly, this time from someone who had actually gone to look at the waiting room and the restroom for himself. He agreed that anyone would think that it was a public restroom, but the dimensions of the room did not qualify it for handicap accessible designation. He explained that there was an appropriate restroom nearby. He, too, said that the restroom would be marked so that someone would know where the handicap accessible bathrooms were.

This is not a hospital we normally use, and that's the only occasion I've ever had to be at that lab. I'll probably never know if they really do put up a sign to direct people waiting in the lab area to the accessible restrooms, but at least I made them aware of the problem. I am pleased that they seem to have taken my complaint seriously.